Contact Us
How to reach the Parts Scanner team
Email is the best way to reach us. Please use the address below that matches your enquiry — it reaches the right person faster. We aim to respond within 2–3 business days.
Who to email
Using the right address gets your message to the right person faster.
General enquiries
Questions about Parts Scanner, feedback on the site, or anything that does not fit the categories below.
hello@partsscanner.comHelp using the site
Search not working, a vehicle lookup failing, or something broken on the site. Please include your browser and what you were doing.
support@partsscanner.comListing & fitment issues
A wrong price, an out-of-stock item, or a part shown as compatible when it is not. Send us the product link and your VIN.
listings@partsscanner.comRetailers & partnerships
You sell car parts in the US and want your catalogue compared on Parts Scanner, or you have an affiliate proposal.
partnerships@partsscanner.comPrivacy & data requests
Access, correction or deletion requests, and any question about how we handle data. See also our Privacy Policy.
privacy@partsscanner.comPress & media
Interview requests, brand assets, and data or pricing insights for journalists and content partners.
press@partsscanner.comBefore you email about an order
Parts Scanner is a price comparison service. We do not sell parts, take payments, hold stock or ship anything. When you click through to a retailer, your order is a contract between you and that retailer - and we are not responsible for any purchase you make on their website.
Refunds, returns, warranties, missing deliveries and damaged items all have to go through the retailer's own customer service, using the order confirmation they sent you. We cannot see, change or cancel an order placed elsewhere. If a retailer treats you badly, do tell us at support@partsscanner.com - it helps us decide who stays listed.
Common questions
Most answers are here - worth a look before you write to us.
Parts Scanner is a price comparison service only. We do not sell parts, take payments, hold stock or ship orders. Every purchase is a contract between you and the retailer you clicked through to, so refunds, returns, warranties, damaged items and delivery problems have to be handled by that retailer directly. Check your order confirmation email for their customer service contact. We are not responsible for any purchase made on a third-party website.
Contact the retailer you ordered from - they hold your order, your payment and your tracking information. We never receive any of it. If the retailer is unresponsive, let us know at support@partsscanner.com so we can review whether they should stay listed, but we cannot chase, refund or cancel an order for you.
Start a return with the retailer under their returns policy. Fitment data on Parts Scanner comes from our data partners and is provided as a guide - we always recommend confirming the part number against your vehicle before you buy. If you believe a listing shows incorrect fitment, email listings@partsscanner.com with the product link and your VIN and we will investigate the data.
Prices and stock come from retailer feeds and can change at any time, so the price you see on the retailer's own checkout is the one that applies. If a listing looks clearly wrong, send us the link at listings@partsscanner.com and we will look into the feed.
No. Parts Scanner is free for everyone. We earn a commission from some retailers when you click through and buy, which does not change the price you pay and does not affect how results are ranked.
We aim to answer every email within 2–3 business days. Privacy and data requests are handled within the timeframes required by law. We do not offer phone support - email is the fastest way to reach us.
We are always adding retailers. Email partnerships@partsscanner.com with your company name, website and a short description of your catalogue and feed format, and we will come back to you with next steps.
Email privacy@partsscanner.com and we will handle it. Note that we do not require accounts and do not collect names, emails or payment details - your saved vehicles and parts list live in your own browser and you can clear them at any time. See our Privacy Policy for the full picture.
Still stuck? Email hello@partsscanner.com and we will point you in the right direction. You can also read our Terms & Conditions and Privacy Policy.
Company details
Parts Scanner is operated by Part Scanner LTD, registered in England and Wales, Company No. 17192427.
Registered office: 5 Brayford Square, London, United Kingdom, E1 0SG.